Abu Dhabi Customs achieves 72 percent growth in digital transactions in 2023

Pre-arrival customs clearance surged by 20 percent
Abu Dhabi Customs achieves 72 percent growth in digital transactions in 2023
The proactive and automated customs processes boosting efficiency and customer satisfaction. (Photo Credit: Abu Dhabi Media Office)

In 2023, the General Administration of Abu Dhabi Customs achieved outstanding results in digital customs transactions across the ports of Abu Dhabi. There was a remarkable 72 percent growth compared to 2022, marking the highest rate since the initiation of their strategic transformation journey.

Read more: Abu Dhabi Customs reports 37 percent growth in digital customs transactions

Proactive and automated processes

According to Abu Dhabi Media Office, a significant portion of the total customs transactions (42 percent) were carried out through proactive and automated processes. This represented a growth of 24.3 percent throughout the year. Abu Dhabi Customs introduced a proactive insurance refund service to its customers in the emirate, and various transactions such as truck transit permits, goods entry and exit permits, vehicle customs certificates, and customs entry and exit certificates were automatically issued alongside the preparation of the customs declaration.

Customs declarations

Customs declarations witnessed a 6 percent growth in the past year, while pre-arrival customs clearance transactions accounted for 47 percent of the total customs clearance procedures across the emirate’s customs ports. This reflected a growth of 20 percent compared to 2022.

Express shipping: 6 percent increase in transactions

Express shipping companies experienced a 6 percent increase in transactions, and customs clearance in bonded warehouses saw an impressive growth of 150 percent. The clearance time improved by 16 percent in 2023, and Abu Dhabi Customs services achieved a 95 percent customer satisfaction rating on the Abu Dhabi Digital Government Services Platform “TAMM”.

Successful digital transformation efforts 

Moreover, the growth observed in 2023 demonstrates the successful digital transformation efforts of Abu Dhabi Customs. Their investments in advanced technology, smart solutions, and modern systems have significantly enhanced their customs ecosystem and aligned them with global best practices, resulting in improved operational efficiency.

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