The Abu Dhabi Customs General Administration reported a 27 percent annual rise in digital customs transactions across Abu Dhabi’s border points during the first six months of 2024. Proactive and automated transactions saw a 28 percent increase, making up a significant share of total customs transactions during H1 of 2024.
Abu Dhabi Customs provides several services to customers, including a proactive insurance refund service, truck transit permits, entry and exit permits for goods at customs centers, and customs certificates for vehicles. Additionally, it issues entry and exit customs certificates automatically when customers prepare their customs declarations.
Pre-arrival clearance transactions surge 46 percent
During H1 of 2024, customs declarations witnessed a 2 percent growth. In addition, pre-arrival customs clearance transactions comprised 71 percent of the total customs clearance transactions across various customs ports in the emirate, achieving growth of up to 46 percent year-on-year.
“The continuous growth rates reflect the maturity level we have achieved in digital transformation at Abu Dhabi Customs. This progress is evident in our use of modern technology and artificial intelligence tools, providing innovative solutions, continuously developing services, and enhancing the customer journey within the customs system in accordance with the Abu Dhabi Program for Effortless Customer Experience,” stated Rashid Lahej Al Mansoori, director general of Abu Dhabi Customs.
Read: Dubai Airports enhances travel experience with new baggage facility at Terminal 2
Customs clearance time down
The authority also reduced the time of customs clearance transactions to 13.86 minutes from 15.47 minutes during H1 of 2023. In addition, its services scored 94 percent on the Customer Satisfaction Index through the Abu Dhabi digital government services platform TAMM.
The customs authority continues to collaborate with partners to implement initiatives and projects that leverage advanced technologies and smart systems. This contributes to the authority’s goals of achieving the highest global standards in customs clearance time and supporting the emirate’s economic objectives and future vision for trade facilitation.
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