Dubai Airports, the operator of Dubai International (DXB) and Al Maktoum International Airport (DWC), has revealed the results of its Material Requirement Planning (MRP) tool, powered by artificial intelligence and machine learning. This innovative approach has transformed the behind-the-scenes supply management operations, enhancing service levels, streamlining inventory management, and boosting operational efficiency across the organization, contributing to a superior experience for airport guests.
Improved spare parts forecasting and inventory management
Over the past year, the MRP tool has helped the inventory team predict future spare parts consumption more accurately. With the right parts on hand, the team can promptly execute engineering work orders, resulting in quicker maintenance responses and fewer disruptions for airport guests. The MRP tool has improved forecast accuracy by 30 percent, allowing for precise inventory planning and reducing excess stock by 12 percent. This optimization enhances capital utilization and ensures that resources are available when needed.
Enhancing service quality and operational efficiency
According to Emmanuel Augustin, vice president, Supply Management at Dubai Airports, “We leveraged AI and real-time data to streamline our inventory management, improve efficiency and enhance the quality of service we provide to our key customers, both our internal business functions and the millions of guests who travel through the airport.”
Improved forecasting has led to a 24 percent increase in service levels, enabling faster response times for facility maintenance and enhancing the overall guest experience. The reduction of ageing work orders by 82 percent ensures that maintenance tasks are addressed promptly, minimizing downtime and maintaining high standards of airport operations.
Read more: Dubai Airports anticipates record DXB passenger traffic in 2023
Automated inventory ordering and regulatory compliance
The automation of the inventory ordering process has improved efficiency by 400 percent, seamlessly integrating the creation of purchase requisitions and significantly reducing manual workloads. The MRP tool has also ensured adherence to new regulations, maintaining the airport’s commitment to operational excellence and regulatory compliance.
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