Dubai Customs has announced that its Passenger Operations Department managed over 1.23 million bags for 281,775 passengers aboard 187 cruise ships from January to November 2024.
This highlights the Department’s dedication to delivering top-tier customs services at Port Rashid and Dubai Harbour, especially as Dubai’s maritime tourism sector continues to flourish, according to a statement.
Commitment to tourism growth
Khalid Ahmed, director of the Passenger Operations Department at Dubai Customs, emphasized the Department’s crucial role in bolstering the growth of tourism in Dubai. Ahmed stated that they are dedicated to supporting the expanding tourism sector through a strategic vision that prioritizes efficient, cutting-edge customs services, ensuring a smooth travel experience for passengers arriving by air or sea. He noted that their initiatives align with Dubai’s tourism aspirations and the goals outlined in the Dubai Economic Agenda D33.
He expressed pride in being a vital contributor to Dubai’s global success in tourism and travel, facilitated through iconic hubs such as Dubai International Airport, Port Rashid, and Dubai Harbour.
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Enhancing maritime tourism
Ahmed also stressed Dubai Customs’ commitment to enhancing maritime tourism by offering seamless, world-class services to cruise passengers. He pointed out that strong collaboration with strategic partners is essential for delivering exceptional services at cruise terminals, which, in turn, attracts a greater number of visitors and strengthens Dubai’s position as a premier global tourism hub.
Ongoing innovation and service excellence
Falah Al Sammak, senior manager of Passenger Operations at Al Maktoum International Airport, reiterated the ongoing efforts of Dubai Customs to innovate and refine its services. He mentioned that Dubai Customs is consistently evolving its services to ensure a smooth and efficient travel experience at its customs checkpoints, including Dubai International Airport and the city’s celebrated maritime ports. He added that Dubai’s unique role as a connector between East and West demands exemplary service standards for travelers and tourists throughout the year.
Anticipating the cruise season
Moreover, as the 2024-2025 cruise season begins, Dubai is poised to welcome some of the largest cruise ships in the world at Port Rashid and Dubai Harbour, WAM reported. This season is anticipated to see an influx of mega cruise liners, further solidifying Dubai’s status as a leading global tourist destination.
Innovative solutions for passenger satisfaction
To accommodate the increasing demand, Dubai Customs has introduced innovative customs solutions designed to enhance passenger satisfaction. Furthermore, the cruise terminals at Dubai’s ports provide unmatched levels of comfort and efficiency, ensuring a seamless and luxurious experience for travelers arriving by sea.
