Dubai’s energy demand increased by 5.4 percent year-on-year in 2024 to 59,594 gigawatt hours (GWh) from 56,516 GWh in 2023, stated Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA). DEWA also experienced a noteworthy 3.4 percent increase in its peak demand in 2024 compared to 2023, reaching 10.76 GW.
Al Tayer noted that DEWA continues to increase the capacity of transmission and distribution networks as it develops world-class electricity and water infrastructure to keep pace with Dubai’s population growth, energy demand and the steady expansion of the emirate’s economic activities.
DEWA’s installed generation capacity hits 17.179 GW
“Dubai has become a global city and a preferred destination to live and work in, as well as a hub for business and tourism. Dubai’s urban, economic and demographic prosperity promotes DEWA’s sustainable growth, driven by growing demand for power and water,” Al Tayer stated.
In line with the Dubai Economic Agenda D33, which aims to double the size of Dubai’s economy over the next decade and consolidate its position among the top three global cities, DEWA’s installed generation capacity reached 17.179 GW last year.
Clean power accounted for 20 percent of the total installed power generation capacity which supports the Dubai Clean Energy Strategy 2050 and the Dubai Net Zero Carbon Emissions Strategy 2050 to provide 100 percent of the energy production capacity from clean energy sources by 2050.
“DEWA has become a global model for energy and water efficiency and reliability, providing its services according to the highest standards of availability, sustainability, efficiency and quality,” added Al Tayer.
Dubai’s energy demand increased by 5.4% in 2024, compared to 2023. Energy demand in 2024 stood at 59,594 gigawatt-hours, compared to 56,516 gigawatt-hours in 2023. DEWA continues to develop world-class electricity and water infrastructure to meet the growing demand.#DEWANews
— DEWA | Official Page (@DEWAOfficial) March 2, 2025
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Dubai records world’s lowest electricity CML in 2024
In 2024, DEWA also set a remarkable global benchmark by achieving the lowest Customer Minutes Lost (CML) in 2024, recording only 0.94 minutes per customer. This achievement highlights DEWA’s commitment to excellence in service delivery and operational efficiency.
According to Al Tayer, this accomplishment surpasses the authority’s previous record of 1.06 minutes per customer in 2023. It is also significantly lower than the approximately 15 minutes logged by leading utility companies within the European Union.
“We have reduced the Customer Minutes Lost (CML) in Dubai from 6.88 minutes per year in 2012 to just 0.94 minutes in 2024, emphasizing our leadership in innovation and the adoption of the latest disruptive technologies of the Fourth Industrial Revolution. This strengthens DEWA’s resilience, agility and readiness to meet the growing demand for electricity and water in Dubai,” Al Tayer noted.
