The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has launched a new artificial intelligence platform named ‘Salama,’ aiming to transform the efficiency and accessibility of residency services. This initiative was announced during the Fourth Annual Media Council, which took place under the theme “Media Vision Shaping the Future,” with attendance from senior officials, including Lieutenant General Mohammed Ahmed Al Marri, director general of GDRFA Dubai.
Simplifying the residency process
Salama is specifically designed to simplify the residency process for individuals, providing a fast and seamless platform to handle residency-related tasks. Users can renew or cancel residency permits, make payments, and complete other transactions without the need for traditional paperwork, making it a significant advancement in Dubai residency services.
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Aligning with national goals
This AI-powered system aims to support the UAE’s Vision 2071 and Dubai’s broader Digital Transformation Strategy, aligning with the government’s goal of delivering more accessible and efficient services. Lieutenant General Al Marri further emphasized the platform’s importance in redefining government services: “Digital transformation is not just about building services; it’s about improving customer experiences, government performance, and fulfilling the leadership’s goal of accessible services.”
Tailored features for residents
The Salama platform is tailored to meet residents’ needs by offering features such as quick responses to visa inquiries and facilitating transactions without requiring visits to service centers. Future developments will also extend the platform’s capabilities to support companies in their residency services.
Advanced capabilities of Salama
Colonel Khalid bin Madia Al Falasi, assistant director general of the Digital Services Affairs Sector at GDRFA Dubai, elaborated on the platform’s advanced capabilities, stating, “The launch of Salama marks a shift in how users engage with government services.” He noted that the AI system employs sophisticated algorithms to deliver quick and accurate services, processing requests in just seconds.
Current services and future expansion
Currently available for individuals, the Salama platform provides services primarily for renewing or cancelling residency permits, with plans to expand to include company-related services in the future. Moreover, the service is accessible through smart channels and UAE Pass, making it easy for users to complete tasks efficiently.
Live demonstration of efficiency
During the forum, a live demonstration showcased how swiftly users can renew residency permits; one applicant completed the process in just a few seconds. Once logged in, the system automatically recognizes the user’s data, displays details of dependents, and offers an easy renewal process. After selecting the renewal option and processing the payment, the renewed permit is sent directly to the user’s registered email.
Multilingual support and quick transactions
The platform supports more than 40 languages, with plans for further additions in the future. Each transaction takes only 10-20 seconds, providing a faster, user-friendly service that significantly enhances the efficiency of Dubai’s residency services.
Through Salama, residents can now renew visas in record time, enhancing convenience and efficiency in Dubai’s residency services.
