Dubai’s Roads and Transport Authority (RTA) witnessed a 16.8 percent surge in digital revenues last year to AED3.705 billion ($1.01 billion) amid a rise in digital transactions to 821 million.
Mattar Al Tayer, director general and chairman of the board of executive directors of Dubai’s RTA, revealed that transactions via smart apps rose 29 percent to 15.299 million last year. Meanwhile, the real-time happiness indicator across RTA’s apps surpassed 95 percent, improving 2 percent compared to 2022.
Advancing Dubai’s digital transformation
Al Tayer emphasized RTA’s commitment to advancing Dubai’s digital transformation, staying ahead of technological advancements, and providing seamless, integrated, and proactive services that enhance digital quality of life and elevate customer experiences.
“In 2023, the number of registered users on RTA’s digital service channels reached 1.404 million, reflecting a 20 percent increase compared to 2022. RTA’s apps were installed 3.056 million times from app stores,” added Al Tayer.
Greater AI capabilities
In a bid to raise the authority’s efficiency, RTA launched the upgraded Mahboob Chatbot, now powered by ChatGPT technology. The chatbot enhances user data protection, automates services and tasks, and improves the overall operational efficiency of the authority.
In addition, the RTA developed the next generation of smart kiosks, which are faster and more efficient in service delivery. The authority deployed 30 new kiosks across 21 customer happiness centers and service provider locations, generating revenues of over AED309 million in 2023, a 12 percent increase compared to 2022.
RTA Dubai app revamp
The authority also launched an updated version of the RTA Dubai app, creating a unified platform for its services. The update includes an AI-powered parking prediction feature covering 190,000 locations.
The Dubai Drive app also introduced a vehicle plate transfer service, reducing the need for service center visits and shortening transaction times. The app also enabled login through UAE PASS, eliminating the need to create an RTA account and ensuring smooth and secure access to services.
The authority also revamped the S’hail app, which now offers diverse services, such as activating bicycle and e-scooter lanes, displaying taxi stand locations, and adding event information in coordination with the Department of Economy and Tourism. The app also introduced a QR code for the journey planner, with 18 million journeys planned through the app in 2023.
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Services expansion
Last year, the RTA also activated the first phase of its 360 Services initiative on the official website by launching 63 services, including fine payments, marine transport rentals, and commercial shop rentals. It also developed the “Invest with RTA” platform, enabling investors to review RTA’s current contracts.
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