The taxi sector in Dubai witnessed a significant increase, with 500,000 more trips recorded in the first half of 2024 compared to the same period in 2023. During this time, the number of journeys reached 55.7 million, up from 55.3 million in the previous year. Additionally, passenger numbers grew from 96.2 million to 96.9 million.
Furthermore, the industry has seen an expansion in its workforce, with the number of drivers increasing from 26,000 to 30,000. The total number of taxis in operation during the first half of 2024 reached 12,778, a 644-vehicle increase compared to the same period in 2023.
Adel Shakri, director of Planning and Business Development at the Public Transport Agency of the Roads and Transport Authority (RTA), commented on the growth, saying, “The transportation industry has consistently expanded over the last five years. This rise in the number of journeys, drivers, and vehicles directly responds to the increasing demand for the service, ensuring that customers’ needs are met.”
He added, “The sector is achieving record growth through the e-hail service of Hala Taxi. E-bookings accounted for 40 percent of the total number of taxi journeys in Dubai during the first half of this year, a 5 percent increase compared to the same period in 2023. Moreover, 76 percent of Hala journeys had an average vehicle arrival time of less than 3.5 minutes during the first half of 2024, surpassing the 73 percent rate achieved in the same period last year, which reflects continuous improvements in efficiency and response speed to meet customer needs.”
Read more: Dubai taxi sector sets record with 114 million trips in 2023, 8 percent annual growth
Shakri stated, “Comparing the recorded figures and percentages for the sector in the first half of this year indicates positive results, demonstrating RTA’s commitment to developing its digital infrastructure and providing innovative services that improve customer service and satisfaction. Such results contribute to the economic and digital growth witnessed by the emirate, which has established its position as a global destination for investment and tourism.”
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