Emirates has introduced Emirates Courier Express, a new delivery solution designed to enhance the express delivery experience, drawing on nearly four decades of expertise in logistics.
To ensure that Emirates Courier Express effectively addresses industry challenges, Emirates collaborated with various global customers during the product’s pilot phase. The aim, according to a statement, was to create a service that is fast, reliable, and flexible. Over the past year, Emirates Courier Express has successfully transported thousands of packages from the UAE, Saudi Arabia, Bahrain, Kuwait, Oman, South Africa, and the U.K., achieving an average delivery time of less than 48 hours. The service is now available for businesses.
Badr Abbas, divisional senior vice president of Emirates SkyCargo, noted, “Emirates Courier Express is an evolution in how we move goods across the globe, at speed and at scale. Building on our world-class infrastructure and reimagining traditional logistics processes where necessary, this innovative solution not only meets the Emirates Gold Standard of reliability and excellence but sets a new benchmark for what’s possible. This is only the beginning of our vision to continuously innovate and lead the charge in the express delivery sector.”
Direct delivery model
Traditionally, cross-border delivery follows a hub-and-spoke model, resulting in multiple stops before reaching the final destination. Emirates Courier Express changes this approach by allowing packages to travel directly from origin to destination, utilizing Emirates’ extensive global network and flight frequencies. This method reduces transit time and handling, giving customers an advantage in reaching end users. The service offers various options, including next-day urgent delivery and a two-day Premium service, with plans for additional innovative products.
At launch, Emirates Courier Express operates in seven markets, with potential for unlimited growth: wherever Emirates flies, the service can deliver. Plans for expansion into more markets are already underway.
Leveraging the fleet of the world’s largest international airline, Emirates Courier Express utilizes over 250 widebody passenger and freighter aircraft for global package movement. Supported by a trusted network of partners for customs clearance and last-mile transportation, the service ensures door-to-door delivery. This integration within the airline’s existing operations allows Emirates Courier Express to manage seasonal volume fluctuations while maintaining cost stability, providing customers with reliable planning and budgeting.
Read more: Emirates to resume second daily flight to Beirut starting April 1
Customized solutions for diverse needs
This integration also enables the service to offer customized solutions for various needs, from fashion and electronics to critical medical equipment. A team of specialists focuses on niche segments, utilizing the airline’s extensive logistics infrastructure, including cool chain capacity for sensitive products.
Digital innovation and efficiency
Emirates Courier Express prioritizes ease of use with its fully digital platform, which integrates directly with customer software and supports tailored shipping solutions. Advanced tracking systems and real-time updates ensure efficiency, reliability, and transparency from collection to delivery worldwide.
Commitment to innovation
Dennis Lister, senior vice president of Product and Innovation at Emirates SkyCargo, remarked, “Emirates Courier Express is the result of challenging the status quo. Along with the industry, we observed the increasing volumes of cross-border shipping and pushed ourselves to find a better way to transport these goods faster and more efficiently. This new product launch reflects our ongoing commitment to introduce innovations that drive real impact and ensure our customers have access to the fastest, most reliable, and cost-effective solutions.”
