DGE is setting a new benchmark in digital government through TAMM’s one-stop-shop featuring a unified app and portal, offering over 800 seamless services through a personalized, highly intuitive platform designed to meet the evolving needs of citizens, residents, visitors and investors. The Department of Government Enablement (DGE) has revealed TAMM 3.0 at Gitex Global 2024, an AI-driven platform that significantly enhances the delivery of government services in Abu Dhabi.
In partnership with various Abu Dhabi government entities, DGE is setting a new standard for digital governance with TAMM’s comprehensive one-stop shop, which features a unified app and portal. This platform provides over 800 seamless services tailored to meet the diverse needs of citizens, residents, visitors, and investors through a highly intuitive and personalized interface.
The launch of TAMM 3.0 aligns with the Abu Dhabi Government’s Digital Strategy and the UAE’s National AI Strategy 2031, driven by a vision to enrich the lives of all stakeholders by leveraging advanced technologies and innovation to improve public services.
The Chairman of the Department of Government Enablement highlighted that the introduction of TAMM 3.0 represents a crucial advancement in enhancing the delivery of government services in Abu Dhabi, reflecting the leadership’s goals for seamless, AI-enhanced solutions.
Personalization at its core
TAMM 3.0 is crafted to deliver a highly personalized experience for each user. Its AI-powered assistant, known as TAMM’s AI Assistant, features conversational voice capabilities, allowing users to engage through voice commands in both Arabic and English.
Comprehensive support and user experience
The platform also offers 24/7 support, and its advanced algorithms analyze user behavior and preferences to tailor services and recommendations, ensuring that every interaction is relevant and user-friendly—whether for renewing licenses, paying utility bills, setting up automated payments, applying for permits, or accessing healthcare services.
Currently, TAMM 3.0 provides a wide array of AI-enabled government services consolidated into a single platform, highlighting DGE’s commitment to delivering efficient, accessible, and future-ready services to the people of Abu Dhabi.
Enhanced customer experience with TAMM Care
TAMM Care has been significantly upgraded within TAMM 3.0. This upgrade ensures a superior customer experience. In addition, it offers responsive and proactive support. The support is powered by real-time dashboards and a Customer-360 view.
Innovative support features
For responsive support, TAMM has expanded its Live Support services. It now includes video and audio channels. This allows customers to connect directly with a TAMM agent virtually. They can also receive personalized assistance from the comfort of their homes.
Additionally, TAMM Nexus has been introduced. It aims to transform the Product Delivery Life Cycle within TAMM. The system utilizes AI in all phases: ideation, requirements, design, development, and testing.
Real-time interaction and efficiency
Dr. Mohamed Al Askar emphasized the mission to challenge the status quo and enhance the experience and quality of life for citizens, residents, visitors, and businesses in Abu Dhabi, aligning with DGE’s vision for an AI-native government.
Furthermore, the AI Assistant of TAMM enables real-time, contextualized responses to customer inquiries and applications, streamlining government services.
Future evolution of TAMM 3.0
As DGE continues to implement TAMM 3.0, the platform is poised for further evolution, integrating new features and services that will continue to redefine the potential of digital governance.
Moreover, the launch of TAMM 3.0 at Gitex 2024 marks a pivotal moment in Abu Dhabi’s journey. It aims to establish the emirate as a global hub for innovation and technology-driven governance. This initiative further solidifies Abu Dhabi’s status as a leader and pioneer in the field.
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