The Ministry of Climate Change and Environment (MOCCAE) has recently unveiled a strategic initiative to revamp its digital services. Its primary goal is to reduce average service delivery times to four minutes. This move underscores the ministry’s unwavering dedication to enhancing customer experiences and overall satisfaction.
MOCCAE announced the initiative at GITEX Global 2023, which is ongoing at the Dubai World Trade Center until October 20th..
Customer experience in mind
With customer experience in mind, the goal is to provide a more efficient and time-saving experience when conducting various transactions.
Therefore the MOCCAE, set a goal to reduce the average service delivery time to just four minutes. Moreover, an impressive 30 percent of their services are delivered within a mere two minutes.
This progress is a testament to MOCCAE’s commitment to embracing global digital and technological best practices. Importantly, these advancements contribute to an improved quality of life in the UAE. They also align with the broader vision of the ministry.
By harnessing the country’s digital infrastructure, MOCCAE is steadfast in its mission to simplify and enhance the flexibility of all transactions and services for the benefit of its customers.
“We are working tirelessly to implement government directives that redesign our services and improve the technologies we use to deliver the best results in record time” stated Mohammad Saeed Al Nuaimi, Secretary of MOCCAE.
MOCCAE offers cutting-edge digital services, enabling customers to access a wide array of instant services seamlessly. This automation enhances customer satisfaction and promotes community well-being and happiness.
Managing challenges
In an era of rapidly evolving digital technologies and shifting customer demands, managing customer expectations effectively becomes a challenge.
The Ministry has responded to that challenge by adopting a Customer Experience (CX) application approach. It is constantly re-engineering the digital services to meet customer expectations. Therefore, this customer-centered transformation ensures that the Ministry remains agile and responsive to emerging trends and market demands.
It’s a proactive strategy that enables the ministry to maintain its adaptability to emerging trends and meet market requirements.
“Through our sophisticated techniques and commitment to customer satisfaction, our services have been re-engineered to provide an easy-to-use platform” Dr. Amna Al Hosani, IT Director at MOCCAE, stated
Dr. Al Hosani added: “That enables individuals to use services in an unprecedented manner, by reducing the time needed to complete the application and obtain automatic delivery without human intervention”
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Time and effort-saving
Customers can now benefit from several key enhancements, with a standout feature being a simplified advanced API. This innovation allows customers to swiftly complete their orders, within just four minutes. Notable additions also include the integration of notification systems for license renewal and cancellation services.
Furthermore, a real-time interactive dashboard has been introduced. It offers immediate access to application data, proactive reminders for expiring licenses, and a host of easily accessible features. These features encompass the ability to add activities to a license, cancel activities, and terminate licenses as needed.
Emphasizing its commitment to safeguarding customer data, MOCCAE underlines its dedication to maintaining a high level of privacy and security.
Fortified by robust security measures, the Ministry ensures the confidentiality of all data shared through the application. This focus on data privacy and security underscores MOCCAE’s dedication to providing a trustworthy and efficient digital service experience.
Introducing multiple payment options
In a bid to offer a diverse and technology-driven payment experience, the Ministry has introduced new payment channels. These include popular options like APPLE PAY, SAMSUNG PAY, and GOOGLE PAY.
The ongoing re-engineering of digital services is pivotal in enhancing processes, elevating the customer experience, improving efficiency, cutting costs, and sustaining competitiveness in today’s digital landscape.
This transformation yields numerous advantages that enhance citizen well-being and happiness, and heightened customer satisfaction.
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