UAE’s MoF to enhance digital customer experience
Over the past decades, UAE’s Ministry of Finance has succeeded in providing all its services in a fully smart manner and in accordance with best international practices. This reiterates the ministry’s position as a global leader in the fields of government financial work and contributes to enhancing customer experience in the UAE.
In line with its ongoing efforts, the ministry launched today the Digital Services Guide which aims to facilitate access of individuals and businesses to all services provided by MoF through a simple and interactive digital experience.
The Digital Service Guide includes an overview of the ministry’s strategy, including its vision, mission, values to meet customer needs, and strategic objectives. The guide also includes service cards for 20 services specifically designed to meet the needs of customers and suppliers with high quality and reliability. The guide also has an option to respond to inquiries and complaints from individuals, government entities, and the business sector, and communicate with them to receive all their suggestions. That, in addition to offering technical support to federal entities with regard to financial systems and services related to the Smart Reporting System, Data Lake, Refund of revenues due to customers, and Reports on whistleblowing cases, among others.
The service cards include a comprehensive and detailed explanation of the steps needed to obtain the services, including the requirements to get the service, required documents, fees, duration of service provision, target audience, service delivery channels, and other information that customers need to get the ministry’s services in an easy manner.
The interactive digital guide is designed in line with customers’ requirements and provides an explanation of the steps for using the services in an easy and clear manner. The guide has also been enhanced through educational films and videos for all the services, to preview the services and customers’ journey step by step. The guide is now available via the ministry’s website and smart application, being the main service delivery channel at MoF.