What is keeping UAE IT organizations’ ability to meet business objectives?

44% agree their organization struggles to hire and retain highly skilled IT staff
What is keeping UAE IT organizations’ ability to meet business objectives?
Digital infrastructure

As much as 53% of UAE respondents said the lack of unified observability restricts the IT organization’s ability to meet business requirements, according to a new report by IT company Riverbed. The study showed that 52% said it makes their job and the job of their staff/peers more difficult.

Observability is a process that uses software tools to detect issues by observing both the inputs and outputs of a technology stack.

When observability is implemented well, a system will not require operations teams to spend much effort on understanding its internal state.

A unified view of digital infrastructure is essential for IT teams that must improve the digital user experience while boosting overall organizational productivity, the report said.

“The UAE and other countries in the region have clear ambitions to significantly grow their digital economies over the coming decade. However, the challenge of an increasingly strained technical talent pool must be overcome if organizations are to deliver the flawless digital experiences that underpin this vision,” said Mena Migally, Regional Vice President, META at Riverbed.

The new survey commissioned by market research firm IDC was released ahead of Riverbed’s participation at the annual enterprise technology and global digital transformation event GITEX Global 2022.

“44% of UAE respondents agree their organization struggles to hire and retain highly skilled IT staff,” noted Migally.

The report highlighted that IT teams are struggling to effectively manage highly distributed digital infrastructures and deliver digital experiences that meet increasingly high customer expectations.

Data showed that 93% of respondents currently use observability tools. Also,  55% of them believe those tools are too narrowly focused and fail to provide a complete and unified view of their organization’s operating conditions.

Moreover, 61% of respondents believe that their most well-trained IT staff spend too much time on tactical responsibilities. Meanwhile, 57% of respondents agree their organization needs to find ways to enable lower-skilled IT staff to find and fix issues.

Furthermore, 60% of organizations use six or more discrete tools for IT monitoring and measurement, while 59% said the tool limitations hold back productivity and collaboration.

Besides, 56% of organizations have difficulty analyzing correlations, and 45% struggle to derive actionable insights.

Companies in the UAE are also investing more dollars in observability solutions. In the survey, 86% of UAE respondents said their observability budgets will rise in the next two years, and 41% said their budget will increase more than 25%.

The Unified Observability segment is growing and is set to be a $19 billion global market within a couple of years, concluded Migally.

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