Plaza Premium Group (PPG) has been recognized as the world’s first Strategic Partner in Accessibility by the International Air Transport Association (IATA). This milestone underscores PPG’s commitment to providing mindful and thoughtful services that cater to all travelers, ensuring that accessibility remains at the forefront of the travel experience.
Commitment to inclusive travel services
Airlines globally are uniting to prioritize safe, reliable, and dignified travel for all passengers, particularly those with disabilities. “Everyone deserves a pleasurable and convenient travel experience. Everyone deserves to see the world and we believe in making travel better for all. This pioneering recognition extends beyond the validation of our commitment, it represents a transformative step in our mission to ensure exceptional travel experiences are universally accessible to all passengers, with full inclusion. Through this strategic partnership, we’re proudly setting new standards for inclusive travel and airport hospitality,” stated Bora Isbulan, deputy chief executive officer. “It demonstrates our innovative capabilities and technology in delivering end-to-end passenger solutions.” This also strengthens the company’s ESG credentials, particularly in social inclusion and accessibility leadership.
ALLWAYS brand leads in inclusive travel services
Plaza Premium Group (PPG) has been at the forefront of inclusive airport hospitality services since the launch of its ALLWAYS brand in 2012. ALLWAYS offers a wide array of passenger services designed to enhance the travel experience, including meet-and-assist, porter services, wheelchair assistance, and concierge services, all tailored to meet the diverse needs of travelers.
Committed to accessibility, ALLWAYS ensures that its services are available to all passengers, not just those in premium classes. This inclusive philosophy embodies PPG’s mission to improve travel for everyone, addressing various needs and preferences.
oneTECO enhancing inclusive travel services
To further streamline operations and enhance service delivery, ALLWAYS employs oneTECO (One Travel Experience Ecosystem), an omnichannel booking engine developed by PPG as part of its US$10 million technology investment. This platform centralizes airport passenger services, allowing travelers to conveniently book services online before their arrival at the airport.
By simplifying the booking process for both consumers and business operators, ALLWAYS enhances the overall user experience. The platform aims to create seamless travel experiences by integrating multiple services into a single, cohesive offering, ensuring convenience from arrival to departure. This initiative highlights PPG’s dedication to elevating airport hospitality and responding to the growing demand for inclusive services within the aviation industry.
